MICROSOFT PREMIER SUPPORT

Board of County Commissioners · 2026-06-16 · resolution

Miami-Dade County Board of County Commissioners adopted Resolution R-541-26 on June 16, 2026, authorizing a non-competitive, three-year extension for Microsoft Premier Support Services (now Microsoft Unified Support Services) for the Communications, Information and Technology Department. The extension increases the expenditure authority by $6,420,523, bringing the total modified contract amount to $15,799,225. This contract, originally awarded in 2017, provides critical technical support for the County's Microsoft-based infrastructure, including security, reliability, and operational integrity of enterprise systems and the miamidade.gov platform. The services encompass reactive and proactive technical support, system assessments, advisory services, rapid escalation for critical issues, and access to specialized expertise and training. The extension is necessary to avoid disruption and the administrative burden of negotiating a new agreement, and it supports the implementation of advanced Microsoft security tools. Commissioner Milian Orbis advised she pulled the item to vote 'no'.