MICROSOFT PREMIER SUPPORT

Board of County Commissioners · 2026-06-16 · resolution

Miami-Dade County Board of County Commissioners adopted a resolution authorizing a non-competitive, three-year extension for Microsoft Premier Support Services (now Microsoft Unified Support Services) for the Communications, Information and Technology Department. The extension increases the total modified contract amount by $6,420,523.00, bringing the total to $15,799,225.00. This contract is crucial for maintaining the security, reliability, and operational integrity of the County's Microsoft-based infrastructure, including enterprise systems and the miamidade.gov platform. The services include reactive and proactive technical support, system assessments, advisory services, rapid escalation for critical issues, and access to specialized expertise and training. The extension avoids the time and administrative burden of negotiating a new agreement and supports the County's implementation of advanced Microsoft security tools. The contract was originally awarded in 2017 and has been modified multiple times. Market research confirms Microsoft Corporation is the sole provider of these enterprise-level services.