2. If the meter malfunction is found to be caused by tampering, the customer shall be responsible for all

Apopka City Commission Meeting · 2026-06-17 · agenda_item

This agenda item concerns proposed procedures for handling water meter malfunctions within the City of Apopka. The procedures outline how the City will address situations where meter tampering is suspected, including customer responsibility for repair costs. It also details billing adjustments for actual water consumption during malfunction periods, with provisions for credits to customers on payment plans, funded by the General Fund. Utilities staff will document issues, prioritize repairs as resources allow, and notify customers of persistent malfunctions. This item is currently under review by the Apopka City Commission. The proposed procedures could lead to work related to meter repair, replacement, and system documentation. This early stage in the review process presents an opportunity for contractors and suppliers to understand potential future needs for utility services, meter components, and related administrative support.