3. Identifies the roles and responsibilities of CentralSquare, Elavon, Inc, and the City in the

City Council · 2026-04-20 · agenda_item

The City of Jacksonville Beach is reviewing a proposal to change how it handles credit and debit card payments for utility customers. CentralSquare will act as the payment processor, working with Elavon, Inc. as the payment gateway. This change aims to improve efficiency and provide better visibility into payments. The city is also considering consolidating its current e-check payment system, which is used for 37% of utility bills, with CentralSquare. A new proposed fee of 2.5% per transaction for credit card payments is being considered, which is lower than a previously approved rate. This item is currently under review by the City Council. The project involves updating payment processing systems and potentially integrating new financial software. This could create opportunities for businesses specializing in financial technology, payment processing services, and IT consulting. Early engagement before final decisions are made could be advantageous.

percentage of utility bills paid via e-check

37 %

current fee for online and telephone credit card payments

4.95 per $500 transaction

previously adopted fee for credit card payments

2.75 % per transaction

minimum charge for previously adopted credit card payments

1.50 $

proposed fee for credit card payments

2.5 %