6. Continued improvements to customer service. Using City Works software with data, online permit

City Commission Meeting · 2026-04-27 · agenda_item

The City of St. Augustine is planning improvements to its customer service systems. This project involves expanding the use of City Works software to include an online permit portal and an online inspection request system. These systems will allow for online payments and the addition of more permit and application types. The objective is to enhance resiliency through these digital upgrades. This initiative is currently under review. The work will likely involve software integration, data migration, and system testing. Potential phases include initial setup, user training, and system rollout. Local businesses in IT services, software development, and administrative support could find opportunities. Engaging early could provide an advantage as the city finalizes its plans and implementation strategy.