4. Implementation Plan Progress

Metropolitan Planning Organization Meeting · 2026-06-12 · agenda_item

This item concerns the progress of the Transportation Disadvantaged Service Plan (TDSP) Implementation Plan for Fiscal Year 2026. The plan details ongoing major activities, service improvements, and estimated costs. For Fiscal Year 2025, accomplishments included a significant drop in complaints from 96 to 59, a reduction in passenger no-shows by nearly 1,400 to 7,557, and a decrease in unmet trip requests from 248 to 118. The accident rate fell by 59%, and the miles between vehicle road calls increased to over 40,000. However, the average cost per paratransit trip rose by just over 10% to $51.38. This is a revision to the implementation schedule and is currently under review as part of the Metropolitan Planning Organization's agenda. The project involves ongoing transportation services and potential future service improvements, which may require contractors for vehicle maintenance, operations, and related support services. Early engagement could provide opportunities to understand upcoming needs before formal bidding processes begin.

complaints

96

complaints

59

passenger no shows

1,400

passenger no shows

7,557

unmet trip requests

248

unmet trip requests

118

accident rate drop

59 %

accident rate

3.12

accident rate

1.27

accident rate goal

1.2

miles between vehicle road calls

40,000

miles between vehicle road calls goal

10,000

average cost per paratransit trip

10 %

average cost per paratransit trip

51.38 $