7) On a scale of 1 to 10 (10 being most satisfied) rate the transportation you have been receiving.

Metropolitan Planning Organization Meeting · 2026-06-12 · agenda_item

The Collier County Board of County Commissioners is reviewing feedback from a recent survey regarding CAT Connect services. This review is part of an ongoing process to understand user satisfaction and identify areas for improvement in the local transportation system. The survey results highlight user experiences with trip costs, frequency of use, reasons for using the service, and issues encountered, such as late pickups, long travel times, and communication problems. This review is currently under consideration, indicating an early stage in potential service adjustments or enhancements. The project scope could involve evaluating current operations, potentially leading to upgrades in vehicle fleet, driver training, scheduling software, or route optimization. Businesses that provide transportation services, vehicle maintenance, software solutions for scheduling and communication, or operational consulting may find opportunities as this review progresses. Engaging early allows contractors and suppliers to understand the needs and potentially shape future service contracts and procurement processes.

Unduplicated Head Count

1,499

Vehicles

42

Vehicles

43

Vehicles

46

Drivers

56

Drivers

70

Drivers

73

Complaints

49

Complaints

96

Complaints

59

Passenger No-Shows

9,047

Passenger No-Shows

8,925

Passenger No-Shows

7,557

Unmet Trip Requests

182

Unmet Trip Requests

248

Unmet Trip Requests

118

Expenses

7,207,957

Expenses

7,282,387

Expenses

8,500,871

Revenues

6,788,334

Revenues

6,820,221

Revenues

8,119,213

Commendations

24

Commendations

15

Commendations

9