(MIA) - JD POWER 2025 AIRPORT STUDY AND ACCOMPLISHMENTS

Aviation and Seaport Committee · 2026-06-08 · legislation

This legislative item concerns a special presentation on the JD Power 2025 Airport Study and accomplishments for Miami International Airport (MIA). The presentation, delivered by Michael Taylor of JD Power, covered MIA's performance in the North America Airport Satisfaction Study, including key takeaways, overall satisfaction rank, dimension performance, and terminal spending. Taylor commended MIA's strong performance and noted its potential to win a JD Power award again. The study's methodology involved an annual online survey of approximately 30,000 respondents who had flown within the prior 30 days. The item is currently 'In Committee'.