(MIA) - JD POWER 2025 AIRPORT STUDY AND ACCOMPLISHMENTS

Aviation and Seaport Committee · 2026-06-08 · legislation

This legislative item concerns a special presentation on the JD Power 2025 Airport Study and accomplishments for Miami International Airport (MIA). Mr. Michael Taylor of JD Power presented findings on MIA's North America Airport Satisfaction Study, including key takeaways, overall satisfaction rank, dimension performance, and terminal spending. He commended MIA's strong performance and noted its potential to win a JD Power award again. The study's methodology involved an annual online survey of approximately 30,000 respondents who had flown within the prior 30 days. The item is currently 'In Committee'.