MICROSOFT PREMIER SUPPORT

Board of County Commissioners · 2026-06-16 · resolution

Miami-Dade County Board of County Commissioners adopted Resolution R-541-26 on June 16, 2026, authorizing a non-competitive, three-year extension for Microsoft Premier Support Services (now Microsoft Unified Support Services) for the Communications, Information and Technology Department (CITD). The extension increases the expenditure authority by $6,420,523, bringing the total modified contract amount to $15,799,225. This contract is critical for maintaining the security, reliability, and operational integrity of the County's Microsoft-based infrastructure, including enterprise systems and the miamidade.gov platform. The services include reactive and proactive technical support, system assessments, advisory services, rapid escalation for mission-critical issues, and access to specialized technical expertise. The extension supports the County's transition to Microsoft's cloud-based platforms and the implementation of advanced security tools. Market research confirmed Microsoft Corporation is the sole provider of these enterprise-level services, making competition impracticable. The contract was originally awarded in 2017 and has been modified multiple times. The extension is effective through November 30, 2029.