28. Utility Billing Policies and Procedures Assessment. (Finance Director Weber and

City Commission Meeting · 2026-04-21 · agenda_item

The City of Ocoee is reviewing its utility billing policies and procedures. This assessment identified outdated municipal code language and inherited procedures. The city is considering writing off outstanding customer account balances older than five years. They also plan to hold property owners responsible for unpaid tenant bills and reinstate liens. Staff will develop ordinance and policy updates to address other collection issues. This review is currently under review by the City Commission. The work will involve reviewing and updating policies, potentially developing new fee structures, and implementing collection strategies. This early stage presents an opportunity for businesses that provide legal services, financial consulting, and administrative support to engage with the city as they develop new ordinances and procedures.

outstanding balance

2 million