1. Utility Monthly Performance Measurements

Utilities Advisory Board Regular Meeting · 2026-04-28 · agenda_item

The City of Winter Park's Utilities Advisory Board is reviewing monthly performance measurements for its electric, water, and wastewater utilities. This review includes data on efficiency rates, financial performance, operational metrics like customer service calls and system reliability, and customer assistance programs. The board is examining these reports as management tools to identify areas needing further attention. While no specific construction project is detailed, this ongoing review of utility operations suggests potential future needs for infrastructure upgrades, maintenance, or service enhancements. Businesses involved in utility services, electrical work, plumbing, water systems, and related support services should monitor these performance discussions. Early engagement with city officials or departments overseeing these utilities could provide insights into upcoming projects and opportunities before formal bidding processes begin.

Page

26 of 36

Page

27 of 36

Page

28 of 36

Page

29 of 36

Page

30 of 36

Page

31 of 36

Page

32 of 36

Page

33 of 36

Page

36 of 36

Electric Utility Efficiency Rate Comparison to Duke

58.14 %

Electric Utility Efficiency Rate Comparison to Duke

55.92 %

Electric Utility Efficiency Rate Comparison to Duke

67.25 %

Electric Utility Rate Comparison to Municipal State Avg

88.08 %

Electric Utility Rate Comparison to Municipal State Avg

86.55 %

Electric Utility Rate Comparison to Municipal State Avg

83.31 %

Electric Utility Financial Rolling 12 month kWh

440,902,310 kWh

Electric Utility Financial Rolling 12 month kWh

438,965,440 kWh

Electric Utility Financial Rolling 12 month kWh

440,490,765 kWh

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Assistance provided to customers

1,449 $

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Assistance provided to customers

1,968 $

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Assistance provided to customers

3,359 $

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Available balance

9,358 $

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Available balance

20,591 $

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Available balance

17,232 $

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Number of customers approved for assistance

6

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Number of customers approved for assistance

5

Electric Utility Heart of Florida United Way Emergency Utility Assistance Program: Number of customers approved for assistance

7

Electric Utility Underground System Complete

83.0 %

Electric Utility Underground System Complete

83.28 %

Electric Utility Underground System Complete

83.76 %

Electric Utility Reliability SAIDI (in minutes)

0.09 minutes

Electric Utility Reliability SAIDI (in minutes)

2.55 minutes

Electric Utility Reliability SAIDI (in minutes)

2.84 minutes

Electric Utility Outage Occurrences

3

Electric Utility Outage Occurrences

12

Electric Utility Outage Occurrences

9

Customer Service Total calls to customer service queue

4,331

Customer Service Total calls to customer service queue

3,840

Customer Service Total calls to customer service queue

3,633

Customer Service Customer hangup without selecting a queue

893

Customer Service Customer hangup without selecting a queue

966

Customer Service Customer hangup without selecting a queue

881

Customer Service Turn on/off service

577

Customer Service Turn on/off service

426

Customer Service Turn on/off service

455

Customer Service Billing info

1,347

Customer Service Billing info

1,219

Customer Service Billing info

1,116

Customer Service General info

77

Customer Service General info

62

Customer Service General info

49

Customer Service Pay utility bill

707

Customer Service Pay utility bill

676

Customer Service Pay utility bill

613

Customer Service Report power outage

96

Customer Service Report power outage

115

Customer Service Report power outage

80

Customer Service System error and flow disconnect

49

Customer Service System error and flow disconnect

60

Customer Service System error and flow disconnect

54

Customer Service Demolition

10

Customer Service Demolition

17

Customer Service Demolition

11

Customer Service Commercial garbage

96

Customer Service Commercial garbage

54

Customer Service Commercial garbage

44

Customer Service Transfer to water and wastewater

269

Customer Service Transfer to water and wastewater

245

Customer Service Transfer to water and wastewater

330

Customer Service On-line application for start/stop service

210

Customer Service On-line application for start/stop service

183

Customer Service On-line application for start/stop service

215

Customer Service Average wait time for customers selecting a queue

1 m29s

Customer Service Average wait time for customers selecting a queue

52 s

Customer Service Average wait time for customers selecting a queue

34 s

Customer Service Abandoned call % for customers selecting a queue

8 %

Customer Service Abandoned call % for customers selecting a queue

6 %

Customer Service Abandoned call % for customers selecting a queue

5 %

Customer Service Number of disconnects for non-pay

13

Customer Service Number of disconnects for non-pay

48

Customer Service Number of disconnects for non-pay

0

Financial Accounts receivable/billed revenue for past twelve months

5.32 %

Financial Accounts receivable/billed revenue for past twelve months

5.40 %

Financial Accounts receivable/billed revenue for past twelve months

5.91 %

Financial Average cost of purchased power per kWh – FYTD – Fuel

0.0300 $

Financial Average cost of purchased power per kWh – FYTD – Fuel

0.0404 $

Financial Average cost of purchased power per kWh – FYTD – Fuel

0.0421 $

Financial Average cost of purchased power per kWh – FYTD – Non-Fuel

0.0182 $

Financial Average cost of purchased power per kWh – FYTD – Non-Fuel

0.0187 $

Financial Average cost of purchased power per kWh – FYTD – Non-Fuel

0.0201 $

Financial Average revenue per kWh-FYTD-Fuel

0.0236 $

Financial Average revenue per kWh-FYTD-Fuel

0.0237 $

Financial Average revenue per kWh-FYTD-Fuel

0.0240 $

Financial Average revenue per kWh-FYTD-Non-Fuel

0.0847 $

Financial Average revenue per kWh-FYTD-Non-Fuel

0.0850 $

Financial Average revenue per kWh-FYTD-Non-Fuel

0.0859 $

Financial Bad debt expense/billed revenue – FYTD

0.31 %

Financial Bad debt expense/billed revenue – FYTD

0.30 %

Financial Bad debt expense/billed revenue – FYTD

0.33 %

Financial Debt service coverage ratios - W&S - FYTD

2.66

Financial Debt service coverage ratios - W&S - FYTD

2.96

Financial Debt service coverage ratios - W&S - FYTD

2.95

Financial Debt service coverage ratios - Electric - FYTD

3.50

Financial Debt service coverage ratios - Electric - FYTD

2.29

Financial Debt service coverage ratios - Electric - FYTD

2.17

Financial Percentage of utility accounts receivable over 60 days past due

11.72 %

Financial Percentage of utility accounts receivable over 60 days past due

12.11 %

Financial Percentage of utility accounts receivable over 60 days past due

10.01 %

Financial Utility accounts receivable over 60 days past due – all accounts

754,178 $

Financial Utility accounts receivable over 60 days past due – all accounts

788,649 $

Financial Utility accounts receivable over 60 days past due – all accounts

711,323 $

Financial Utility accounts receivable over 60 days past due – inactive accounts only

111,017 $

Financial Utility accounts receivable over 60 days past due – inactive accounts only

126,199 $

Financial Utility accounts receivable over 60 days past due – inactive accounts only

110,748 $

Financial Fuel cost stabilization fund (minimum balance trigger point for adjustment is $1,050,000 and maximum balance trigger point is $1,750,000)

1,400,000 $

Financial Fuel cost stabilization fund (minimum balance trigger point for adjustment is $1,050,000 and maximum balance trigger point is $1,750,000)

2,285,789 $

Financial Fuel cost stabilization fund (minimum balance trigger point for adjustment is $1,050,000 and maximum balance trigger point is $1,750,000)

597,563 $

Financial Fuel cost stabilization fund (minimum balance trigger point for adjustment is $1,050,000 and maximum balance trigger point is $1,750,000)

-165,111 $

Water Sewer Utility Rebates Processed

0

Water Sewer Utility Rebates Processed

1

Water Sewer Utility Average % Water meters reporting

95.83 %

Water Sewer Utility Average % Water meters reporting

96.48 %

Water Sewer Utility Average % Water meters reporting

96.89 %

Water Sewer Utility Water pumped compared to CUP allocation

12.4 mgd

Utilities Advisory agenda item

6.d

Utilities Advisory meeting date

April 28, 2026